Frequently Asked Questions

Customer Support

Feel free to reach out to us at info@revcosmetics.com

We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during the Holidays and new product launches. 

My Account

To reset your password, go to http://revcosmetics.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://revcosmetics.com/account/login  

Orders & Shipping

All packages ship via USPS. The processing time for orders is 1-4 business days. After that, delivery time within the United States is 2-4 days, 10 business days for Canadian orders & between 7-25 days for International orders. Please keep in mind that during holidays this time may vary. Thank you for your patience. Please refer to our shipping policy

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Rev Cosmetics. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. 

No, once you place an order it is final. 

Returns & Exchanges

RETURNS POLICY

Please email orders@revcosmetics.com within 14 days from when delivery of order is made. Email us your name and order number, and we will help you with your return or exchange.

 

Feel free to e-mail us at: orders@revcosmetics.com

(WITH PICTURES OF PRODUCT AND INVOICE #)

*Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason. Revcosmetics.com reserves the right to reject any return or exchanges.